Orders placed through the website are handled according to procedures relating to payment confirmation, order preparation, shipment, delivery, returns, and exchanges. Customers should review the information available before completing a purchase so they have a general understanding of how an order is processed and what steps may apply if merchandise needs to be returned or exchanged. The applicable requirements can vary depending on the product, destination, shipping option, purchase method, and other circumstances associated with the transaction.
After an order has been successfully submitted, additional time may be required to prepare the items for shipment. Standard order processing can take up to two business days. Orders are generally prepared during regular business days, so purchases submitted over weekends or U.S. holidays may not begin processing until the next available business day. Choosing an expedited delivery option does not necessarily shorten the time needed to prepare the merchandise before it is transferred to the shipping carrier.
Delivery is available to qualifying addresses within supported areas of the United States, including Alaska, Hawaii, APO addresses, and certain U.S. territories. The shipping options available for a particular purchase, together with any applicable charges, will normally be displayed during checkout before the order is finalized. Customers located outside the supported domestic delivery network may need to purchase products through an authorized retailer, distributor, or other approved seller serving their region.
Standard shipping generally requires approximately five to ten business days after an order has completed processing and entered the carrier’s delivery network. Actual arrival times may differ based on the destination, carrier capacity, weather, transportation conditions, holidays, and other circumstances beyond direct control. Standard delivery may be available for qualifying addresses throughout the contiguous United States, Alaska, Hawaii, APO locations, and selected U.S. territories. Depending on eligibility, some standard shipments may be handled by the United States Postal Service and may be delivered to qualifying PO Box addresses.
Expedited delivery services may be offered for certain orders and destinations. When an express option is available, orders received before the applicable noon Eastern Time processing cutoff may generally be prepared for shipment during the same business day. Orders received after that cutoff will normally begin processing on the following business day. Depending on the destination and service selected, customers may have access to delivery options targeting one or two business days. Express services generally require a physical street address and may not be available for PO Box destinations.
Business-day delivery estimates are intended to provide a general expectation rather than a guaranteed arrival date. For example, an order completed and processed on Monday with a two-business-day service may generally be expected to arrive on Wednesday. A one-business-day service would generally target delivery on Tuesday for an order processed on Monday. Carrier disruptions, severe weather, holidays, transportation interruptions, destination-specific conditions, and other unexpected events may cause an order to arrive later than the estimated timeframe.
Shipping charges are generally non-refundable. Exceptions may apply in limited circumstances where the applicable shipping terms provide for an adjustment related to a qualifying delivery issue. Certain orders may also require a signature at delivery depending on the destination, package characteristics, shipping method, or other applicable conditions. Customers should review the shipping method, cost, and estimated delivery information displayed during checkout before submitting payment.
Eligible merchandise may generally be returned or exchanged within thirty days after delivery, subject to the applicable requirements. Eligibility may depend on the item purchased, its condition, the method through which it was purchased, and other conditions associated with the transaction. Orders placed directly through the website can generally be submitted through the designated online return or exchange process. Certain purchases made through qualifying events, participating retail locations, kiosks, or approved social commerce channels may also qualify under the terms applicable to those purchases.
Products identified as final sale are generally excluded from standard return and exchange procedures. A discount or reduced price does not automatically mean that an item is final sale, so discounted merchandise may remain eligible when all other return conditions are satisfied. Apparel and hat products generally need to be unused, unwashed, in their original condition, and accompanied by their original tags. Gift cards are generally not eligible for return or exchange.
Customers using a try-before-you-buy service should review the specific terms associated with that program because its procedures may differ from the standard return process. Requirements can depend on the purchase arrangement, product category, and return method. In certain circumstances, a restocking charge may apply, including situations where all merchandise connected with an eligible order is returned.
Where available, qualifying customers may have access to multiple return methods. Some eligible products may be taken to a participating location using the instructions supplied during the return process. A QR code may be provided to help identify the transaction and facilitate the return. A mail-in option may also be available, allowing customers to generate a prepaid shipping label and receive packaging and shipping directions through the approved return system.
After a returned package reaches the designated processing facility, the merchandise may be inspected or reviewed before the return is completed. Customers will generally receive an email confirmation when the applicable return has been processed. Approved refunds are ordinarily issued to the original payment method used for the purchase. When an exchange option is available, customers may select an eligible replacement through the applicable process. If the replacement costs less than the original item, the difference may be returned to the original payment method. If the replacement has a higher price, the additional amount may need to be paid before the exchange is completed.
To begin a return or exchange for an eligible online purchase, customers should use the designated return system and provide the information requested. The order number is generally available in the original confirmation email or within the documentation included with the shipment. Additional details may be requested to confirm the transaction, such as the email address used at checkout, telephone number associated with the purchase, or ZIP code connected to the delivery address.
Once an order has been located within the return system, customers can select the relevant merchandise and indicate whether they want a refund or an exchange. An item may not appear as eligible if the applicable return period has ended, an earlier return request has already been submitted, or another requirement has not been satisfied. If a customer believes an item should qualify but cannot complete the request through the online system, customer support should be contacted so the circumstances can be reviewed.
For mail-in returns, customers should use the prepaid label and packaging instructions provided through the authorized return process. Merchandise should be packaged securely to help protect it while it is being transported. The completed package should then be delivered to the carrier or location specified in the return instructions. Where a package-free return option is offered, qualifying merchandise may instead be taken to an approved location using the supplied QR code or other required identification information.
Customers should carefully review the merchandise selected for return or exchange and confirm that the relevant order and contact information are correct before submitting the request. Some return requests may be processed automatically, while others may require additional review. Keeping confirmation emails, tracking information, carrier receipts, and other records related to the return is recommended until the refund or exchange has been fully completed.
Merchandise should not be shipped directly to a warehouse without first receiving the appropriate return authorization and instructions. Products sent outside the approved return process may not qualify for reimbursement of shipping expenses, and responsibility for merchandise lost while being returned through an unauthorized method may be limited. If unrelated products from another brand are mistakenly sent to a return facility, those items may also fall outside the applicable return procedures.
Purchases made through unauthorized marketplaces may not qualify for standard return, exchange, or warranty assistance. When a product was purchased from an authorized retailer or another approved seller, customers should generally follow that seller’s own policies and procedures. In certain circumstances, an exchange may be considered when valid proof of purchase is provided, but transactions completed outside the website may not be eligible for direct refund processing through the website’s customer service system.
Once an authorized return or exchange has been completed, confirmation will generally be provided by email. The time required for a refund to appear in an account can vary according to the payment method, bank, card issuer, or financial institution involved. Replacement merchandise may also require additional delivery time depending on the destination, selected shipping service, carrier operations, and other transportation conditions.
For assistance with order processing, shipment status, delivery questions, returns, exchanges, or other related matters, customers may contact customer support by email at [email protected]. Telephone assistance is available at +1 486 236 9867, and written correspondence may be sent to 6295 SAGE AVE FIRESTONE, CO 80504.
These procedures are intended to make the purchasing experience easier to understand from the initial checkout stage through fulfillment and, where applicable, the return or exchange of merchandise. Customers can help avoid unnecessary delays by reviewing the information shown at checkout, keeping order confirmations and related records, following the instructions provided for authorized returns, and contacting customer support whenever additional clarification or assistance is needed.